Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you and rehome, Inc. (“rehome,” “we,” “us,” or “our”). By creating an account, accessing, or using the rehome platform at rehome.build and app.rehome.build (the “Service”), you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, do not create an account or use the Service. We reserve the right to modify these Terms as described in the “Changes to these terms” section below.

rehome is a design-to-build platform that provides tools and infrastructure for home renovation and construction projects. rehome is not a design firm, general contractor, or marketplace. The Service includes:

• 3D home scanning (performed by GoMeasure, our scanning partner)
• 3D model viewing and navigation
• AI-powered rendering for design visualization
• Component placement from a curated manufacturer product catalog
• Product and material schedule generation
• Access to independent design, engineering, and construction professionals
• Project coordination through a rehome project lead
• Construction document preparation and permit submission
• Community discussions and educational content (Build Guides)

rehome currently serves the Sacramento, California metropolitan area. Service availability in other locations is subject to expansion. The address verification feature on our website indicates whether we serve your area.

Age requirement. You must be at least eighteen (18) years old to create an account and use the Service.

Account responsibility. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify rehome immediately of any unauthorized use of your account.

One account per person. Each individual may maintain only one account. Accounts are non-transferable.

Accurate information. You agree to provide accurate, current, and complete information during registration and to update your information as needed.

Suspension and termination. rehome reserves the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, non-payment, or any other reason at our reasonable discretion, with or without notice.

rehome integrates with third-party services to deliver parts of the platform. By using these services through rehome, you agree to the applicable third-party terms.

GoMeasure (3D scanning). 3D scanning is performed by GoMeasure, an independent scanning service. By booking a scan, you authorize GoMeasure technicians to access your property and represent that you have the legal authority to grant that access. Scan pricing, scheduling, and data handling are subject to GoMeasure's terms and practices.

Stripe (payments). All payments are processed by Stripe, Inc. By making a payment, you agree to Stripe's Services Agreement.

AI rendering providers. AI renders are generated by third-party services. Render quality, accuracy, and availability are subject to provider capabilities. rehome does not guarantee specific rendering outcomes.

Independent professionals. Designers, engineers, and contractors available through rehome are independent third parties with their own terms, licensing, and insurance. See the “Hiring professionals” section for details.

rehome is not responsible for the performance, availability, or practices of third-party services. Links to third-party websites are provided for convenience and do not constitute endorsement.

rehome provides AI rendering capabilities on a credit-based system:

• Every account receives three (3) free render credits upon creation.
• Additional credits may be purchased at $10.00 USD per 10 credits.
• Each render consumes one (1) credit.
• Credits are non-refundable and non-transferable between accounts.
• Credits do not expire as long as your account remains active.
• Credits have no cash value and cannot be redeemed for currency.
• Upon account termination for cause, unused credits are forfeited.

Pricing changes. rehome reserves the right to modify render credit pricing. Existing account holders will receive at least thirty (30) days notice before any price increase takes effect. Previously purchased credits are not affected by price changes.

The Service provides self-design tools that allow you to:

• Navigate your 3D model (orbit, pan, zoom) and generate AI renders from any viewport
• Place real manufacturer products — appliances, cabinets, fixtures, furniture, and materials — from rehome's curated product catalog into your model
• Generate product and material schedules based on items placed in your model
• Share your model, renders, and schedules with other users or external parties

Product catalog. The products available in the catalog reflect real manufacturer offerings. However, product placement within the 3D model is for visualization and planning purposes. Final product specifications, availability, and pricing should be confirmed with manufacturers or your professional team during the design and construction phases.

Catalog updates. rehome may add, remove, or modify products in the catalog at any time without notice.

rehome provides access to independent design, engineering, and construction professionals, including kitchen designers, bath designers, architects, structural engineers, civil engineers, Title 24 consultants, mechanical and electrical engineers, and general and specialty contractors.

Independent contractor status. All professionals available through rehome are independent contractors. They are not employees, agents, or representatives of rehome. They operate under the rehome brand for project coordination purposes but maintain their own professional licenses, insurance, and business operations.

No guarantees. rehome does not guarantee the availability, quality, timeliness, or outcome of any professional's work. rehome facilitates the connection and provides the collaborative workspace — the professional relationship is between you and the professional.

Project lead. rehome assigns a project lead to coordinate communication, scheduling, documentation, and approvals. The project lead is a rehome representative, not a licensed professional providing design or engineering services.

Disputes. If you have a dispute with a professional engaged through rehome, please report it to us. rehome will make reasonable efforts to mediate, but ultimate resolution is between you and the professional.

Licensing and insurance. Each professional is responsible for maintaining appropriate licenses and insurance as required by their jurisdiction. rehome does not verify or guarantee the credentials of professionals beyond our initial vetting process.

When your design is finalized (“pencils down”), rehome coordinates the production of construction documents and permit submission:

• Construction documents include architectural drawings, structural engineering (if applicable), Title 24 energy compliance (California), and related documentation.
• rehome handles submission to the applicable city or county permitting authority and tracks review status.
• Engineering changes during the permit review process may require design modifications, which may affect project scope and cost.

No guarantee of approval. rehome does not guarantee that permits will be approved or that the review process will be completed within any specific timeframe. Permit timelines are determined by the local jurisdiction.

Not every project requires permits. Cosmetic updates such as painting, flooring replacement, countertop changes, and fixture swaps generally do not require permits. Projects involving structural changes, electrical work, plumbing modifications, additions, or ADUs typically do. rehome will advise on permit requirements as part of the project process.

What you own. You retain ownership of exported project outputs, including:

• Exported PDF documents, plans, and drawings
• Downloaded AI renders
• Exported product and material schedules
• Any files you export or download from the platform
• Content you post in Discussions (subject to the license below)

You may download, print, share, and use your exported project materials with any professional, contractor, or third party of your choosing.

What rehome owns. rehome retains all rights in:

• The rehome platform, software, and tools
• 3D scan data and 3D building models hosted on the platform
• The manufacturer product catalog and component library
• The Discussions community infrastructure
• The rehome name, brand, logos, and trademarks
• Build Guides and other editorial content produced by rehome

Platform data. 3D scan data and the 3D model of your home are hosted on rehome's infrastructure and remain the property of rehome. You are granted a non-exclusive, non-transferable license to view, interact with, and generate renders from your model while your account is active. This license terminates upon account closure.

License to rehome. By posting content in Discussions, you grant rehome a non-exclusive, worldwide, royalty-free license to display, distribute, reproduce, and archive that content in connection with the Service.

Aggregated data. rehome may use aggregated, anonymized project data (which cannot identify you or your property) to improve the Service, develop new features, and conduct research.

Marketing use. rehome will not use your project, renders, or property images for marketing or promotional purposes without your prior written consent.

Discussions is a community forum for homeowners and building professionals. By participating, you agree to:

• Be respectful and professional in all interactions
• Not post spam, unsolicited advertising, or self-promotional content
• Not post content that is harassing, threatening, defamatory, or discriminatory
• Not post content that infringes on others' intellectual property rights
• Not share personal information of other users without their consent
• Not post illegal content or content that encourages illegal activity

Moderation. rehome reserves the right to remove any content that violates these guidelines or our Terms of Service, without notice. Repeated violations may result in temporary or permanent suspension of your account.

No liability for user content. rehome is not responsible for the accuracy, completeness, or legality of content posted by users in Discussions. User-posted content represents the views of the individual poster, not rehome.

All payments on rehome are processed by Stripe, Inc. By making a payment through the Service, you agree to Stripe's Services Agreement.

Currency. All prices are in United States Dollars (USD).

Authorization. By providing payment information and completing a purchase, you authorize rehome (through Stripe) to charge the specified amount to your payment method.

Failed payments. If a payment fails, we may retry the charge or suspend access to paid features until the payment is resolved.

Pricing changes. rehome may change the pricing for any service at any time. Existing account holders will receive at least thirty (30) days notice before price increases take effect.

Taxes. You are responsible for any applicable taxes associated with your purchases. Prices displayed may not include taxes, which will be calculated at checkout based on your location.

• 3D scan fees. Refundable if cancelled at least twenty-four (24) hours before the scheduled scan appointment. Non-refundable once a GoMeasure technician has been dispatched to your property.
• AI render credits. Non-refundable and non-transferable once purchased.
• Design packages. Refunds are at rehome's discretion. If no design work has commenced, a full refund may be issued. Partial refunds may be offered for work in progress, pro-rated based on completion.
• Permit and construction document fees. Non-refundable once production of construction documents has begun.

To request a refund, contact billing@rehome.build with your account details and reason for the request. Approved refunds are processed within ten (10) business days to the original payment method.

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party right
• Upload, transmit, or distribute any malware, viruses, or harmful code
• Reverse engineer, decompile, or disassemble any part of the Service
• Scrape, crawl, or use automated tools to extract data from the Service
• Impersonate any person or entity, or misrepresent your affiliation with a person or entity
• Interfere with or disrupt the Service, servers, or networks connected to the Service
• Use the Service to compete with rehome or to develop a competing product
• Share your account credentials with others or allow unauthorized access
• Harass, abuse, or harm other users
• Use the Service for any purpose not expressly permitted by these Terms

Violation of this section may result in immediate suspension or termination of your account.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, REHOME DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

REHOME DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. REHOME DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT, DATA, OR INFORMATION PROVIDED THROUGH THE SERVICE.

AI-GENERATED RENDERS ARE APPROXIMATIONS AND VISUALIZATIONS. THEY DO NOT GUARANTEE THE FINAL APPEARANCE, COST, OR FEASIBILITY OF ANY DESIGN, MATERIAL, OR CONSTRUCTION OUTCOME. PRODUCT PLACEMENTS IN THE 3D MODEL ARE FOR VISUALIZATION PURPOSES AND DO NOT CONSTITUTE PROFESSIONAL DESIGN, ENGINEERING, OR CONSTRUCTION ADVICE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL REHOME, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR ANY OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE.

REHOME'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU HAVE PAID TO REHOME IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

THESE LIMITATIONS APPLY TO ALL CLAIMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF REHOME HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, rehome's liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless rehome, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

• Your use of the Service
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Your violation of any third-party right, including intellectual property, privacy, or publicity rights
• Content you post, upload, or share through the Service, including Discussions
• Any dispute between you and a professional engaged through the Service

rehome reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification. You agree to cooperate with our defense of such claims.

Informal resolution. Before initiating formal proceedings, you agree to contact rehome at legal@rehome.build and attempt to resolve any dispute informally for at least thirty (30) days.

Binding arbitration. If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by JAMS under its Comprehensive Arbitration Rules and Procedures, held in Sacramento, California.

Class action waiver. YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

Small claims exception. Either party may bring an individual action in small claims court in Sacramento County, California, provided the claim falls within the court's jurisdictional limits.

Attorneys' fees. Each party shall bear its own attorneys' fees and costs, unless the arbitrator determines that a claim was frivolous, in which case the arbitrator may award reasonable attorneys' fees to the prevailing party.

By you. You may close your account at any time by contacting support@rehome.build.

By rehome. rehome may suspend or terminate your account for violation of these Terms, non-payment, fraudulent activity, or at our discretion with thirty (30) days notice.

Effect of termination. Upon termination:

• You will have thirty (30) days to export your project data (renders, documents, schedules, and other downloadable files).
• After the export period, your data will be deleted in accordance with our Privacy Policy retention schedule.
• Unused render credits are forfeited if your account is terminated for cause (e.g., Terms violation). If you voluntarily close your account, unused credits are forfeited.
• Active professional engagements will be honored through the current project phase.
• Financial records will be retained as required by law.

Sections that by their nature should survive termination — including ownership, disclaimers, limitation of liability, indemnification, and dispute resolution — shall survive.

Severability. If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and rehome regarding the Service and supersede all prior agreements, understandings, and communications.

No waiver. The failure of rehome to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. A waiver of any term shall not be deemed a waiver of any other term.

Force majeure. rehome shall not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, labor disputes, infrastructure failures, internet outages, or acts of terrorism.

Assignment. rehome may assign or transfer these Terms, in whole or in part, without restriction. You may not assign or transfer your rights or obligations under these Terms without rehome's prior written consent.

Notices. rehome may provide notices to you via email to the address associated with your account, in-app notifications, or by posting on the Service. Notices to rehome should be sent to legal@rehome.build.

Governing law. These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

If you have questions about these Terms of Service:

Email: legal@rehome.build

Billing inquiries: billing@rehome.build

Mailing address: rehome, Inc., Sacramento, California