Privacy Policy

rehome, Inc. (“rehome,” “we,” “us,” or “our”) operates the rehome.build website and the rehome platform at app.rehome.build (collectively, the “Service”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our Service.

By creating an account or using rehome, you acknowledge that you have read, understood, and agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please do not use the Service.

rehome currently operates in the United States. If you are located outside the United States, by using the Service you consent to the transfer, processing, and storage of your information in the United States.

Account information. When you create an account, we collect your name, email address, and password. If you sign in through a third-party provider, we receive the information you authorize that provider to share.

Project information. When you start a project, we collect your property address, project scope and description, uploaded photos and inspiration images, design preferences, and any notes or comments you provide.

3D scan data. If you order a 3D scan, our scanning partner GoMeasure collects detailed measurements of your home's interior and exterior, including room dimensions, wall positions, door and window locations, ceiling heights, and structural elements. This data is transferred to rehome to generate your 3D model.

AI render data. When you generate a render, we process the viewport geometry (the view of your model on screen) and the text description you provide (materials, finishes, style preferences). Completed renders are stored with your project.

Product selections. When you place components in your 3D model — appliances, fixtures, cabinets, furniture, or materials — we record those selections and their positions within the model.

Communication records. Messages you send to your project lead, professionals, or other users through the platform are stored as part of your project record.

Payment information. Payment transactions are processed by Stripe. rehome does not receive, store, or have access to your full credit card number. We retain transaction records including amounts, dates, and descriptions.

Community content. Posts, comments, images, and other content you contribute to Discussions are stored on our servers and associated with your account.

Device and usage data. We automatically collect your IP address, browser type and version, operating system, device type, referring URLs, pages viewed, time spent on pages, and interactions with the platform. This data is collected through server logs and analytics tools.

Location data. We collect your general location based on the property address you provide. We do not track your real-time GPS location unless you explicitly use the “Use my location” feature, which requires your browser's permission.

Service delivery. To create your 3D model, generate AI renders, facilitate communication with professionals, produce construction documents, and manage your project through the platform.

Payments. To process transactions for render credits, scan fees, design packages, and other services.

Communication. To send you project updates, respond to your inquiries, and provide customer support. We may also send service-related announcements (e.g., maintenance notices, security alerts).

Platform improvement. To analyze usage patterns, identify bugs, test new features, and improve the overall user experience. This analysis uses aggregated or anonymized data wherever possible.

Legal compliance. To comply with applicable laws, regulations, legal processes, or governmental requests.

Fraud prevention. To detect, prevent, and address fraud, unauthorized access, and other illegal activities.

Marketing. With your consent, to send information about new features, services, or promotions. You may opt out at any time.

Third-party partners. We share data with partners who help deliver the Service — including our scanning partner (GoMeasure), payment processor (Stripe), AI rendering providers, and professionals you hire. See the “Third-party partners” section below for details on each.

Legal requirements. We may disclose your information if required by law, subpoena, court order, or governmental regulation, or if we believe disclosure is necessary to protect the rights, property, or safety of rehome, our users, or the public.

Business transfers. In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

Aggregated data. We may share aggregated, anonymized data that cannot reasonably be used to identify you. This data may be used for industry analysis, research, or platform improvement.

We do not sell your personal information. We do not share your personal information with third parties for their direct marketing purposes.

rehome works with third-party partners to deliver parts of the Service. When you use these services through rehome, your data may be shared with the applicable partner as described below.

GoMeasure (3D scanning). If you order a 3D scan, GoMeasure performs the scan and collects spatial data of your property. GoMeasure's collection, use, and protection of scan data is governed by their own privacy practices. rehome receives the processed scan data to generate your 3D model.

Stripe (payments). All payment processing is handled by Stripe, Inc. Your payment card data is transmitted directly to Stripe and never touches rehome's servers. See Stripe's Privacy Policy.

AI rendering providers. When you generate a render, your viewport geometry and text prompt are sent to our rendering provider. Your full 3D model is not transmitted. This data is used solely to produce your render and is contractually prohibited from being used for model training.

Independent professionals. When you hire a designer, engineer, or contractor through rehome, relevant project information is shared with that professional. Each professional is responsible for their own handling of your data beyond the platform.

rehome is not responsible for the privacy practices of third-party partners. We encourage you to review their privacy policies directly.

When you generate an AI render, the following data is processed: (a) viewport geometry — the specific view of your 3D model visible on your screen; and (b) your text prompt — the materials, finishes, styles, and other preferences you describe.

This data is sent to our AI rendering provider to produce a photorealistic image. The full 3D model is not transmitted to the rendering provider — only the viewport and prompt.

Storage. Completed renders are stored on rehome's servers as part of your project. Render metadata (timestamp, prompt text, credit usage) is retained for billing and project history purposes.

Ownership. You own renders and documents you download or export from the platform. The 3D scan data and 3D model remain on rehome's infrastructure. See our Terms of Service for details on intellectual property rights.

No model training. Your renders, prompts, and viewport data are not used to train, fine-tune, or improve AI models. Our AI rendering provider is contractually prohibited from using your data for model training purposes.

All payment processing on rehome is handled by Stripe, Inc., a PCI DSS Level 1 certified payment processor — the highest level of certification in the payment industry.

When you make a purchase (render credits, scan fees, design packages, or other services), your payment card information is transmitted directly to Stripe. rehome does not receive, process, or store your full credit card number, CVV, or other sensitive payment card data.

rehome retains transaction records — including transaction amounts, dates, descriptions, and the last four digits of your payment method — for accounting, tax compliance, and dispute resolution purposes. These records are retained for seven (7) years in accordance with applicable tax regulations.

For information on how Stripe handles your payment data, please review Stripe's Privacy Policy.

Discussions is rehome's community forum. When you post content — including text, images, project details, and comments — that content is stored on our servers and displayed publicly to other users of the platform.

Visibility. Discussion posts are visible to all registered users. Your display name and role are shown alongside your posts. Do not share information in Discussions that you would not want other users to see.

Moderation. rehome reserves the right to review, edit, or remove content that violates our community guidelines or Terms of Service. Moderation actions are logged for accountability.

Retention. Discussion content is retained indefinitely unless you delete it. When you delete a post, it is removed from public view within 24 hours and permanently deleted from our servers within thirty (30) days. Copies that have been quoted or referenced by other users may persist.

rehome uses cookies and similar technologies for the following purposes:

Essential cookies. Required for authentication, session management, and security. These cannot be disabled without losing access to the Service.

Analytics cookies. Used to understand how users interact with the platform — which pages are visited, how long sessions last, and where users encounter difficulties. This data helps us improve the Service.

Preference cookies. Used to remember your settings, such as your selected location and display preferences.

No advertising cookies. rehome does not use third-party advertising cookies, tracking pixels, or retargeting technologies. We do not sell your data to advertisers.

Local storage. We may use browser local storage to maintain session state and cache certain data for performance purposes.

Managing cookies. You can manage or delete cookies through your browser settings. Disabling essential cookies may prevent you from using certain features of the Service.

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

• Account data — Retained for the duration of your account. Upon deletion request, removed within 30 days.
• Project data (3D models, renders, plans, selections) — Retained for the duration of your account plus 2 years after account closure.
• 3D scan data — Same as project data: duration of account plus 2 years.
• Financial records (transaction history, invoices) — Retained for 7 years in compliance with tax regulations.
• Discussion content — Retained indefinitely unless you delete it. Deleted content is purged within 30 days.
• Communication records (messages with project leads and professionals) — Retained for the duration of your account plus 2 years.
• Analytics data — Aggregated and anonymized. Retained indefinitely in aggregate form.
• Server logs — Retained for 90 days, then automatically purged.

rehome implements technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

Encryption. All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.

Access controls. Access to personal information is restricted to authorized personnel on a role-based, need-to-know basis. All access is logged and monitored.

Infrastructure. Our services are hosted on infrastructure that maintains SOC 2 compliance and undergoes regular security assessments.

Incident response. We maintain an incident response plan to address potential security breaches. In the event of a breach that affects your personal information, we will notify you via email and in-app notification within forty-five (45) days of discovery. We will also notify applicable regulatory authorities as required by law.

While we take reasonable measures to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with the following rights:

• Right to know. You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purposes for collection, and the categories of third parties with whom we share it.
• Right to delete. You may request that we delete your personal information, subject to certain exceptions (e.g., legal obligations, ongoing transactions, fraud prevention).
• Right to correct. You may request that we correct inaccurate personal information.
• Right to opt out. You have the right to opt out of the “sale” or “sharing” of your personal information. rehome does not sell personal information. If our practices change, we will provide a “Do Not Sell or Share My Personal Information” link.
• Right to limit use of sensitive data. You may request that we limit our use of sensitive personal information to what is necessary to provide the Service.
• Right to non-discrimination. We will not discriminate against you for exercising any of your privacy rights.

How to exercise your rights. Submit your request by emailing privacy@rehome.build. We will verify your identity before processing your request. You may also designate an authorized agent to submit a request on your behalf, provided they present a valid power of attorney or you verify your identity directly with us.

Response timeline. We will acknowledge your request within ten (10) business days and provide a substantive response within forty-five (45) days. If we need additional time, we will notify you of the extension (up to an additional 45 days) and the reason.

Appeal. If we deny your request, you may appeal by responding to the denial email. We will respond to your appeal within sixty (60) days. If you are not satisfied with the outcome, you may contact the California Attorney General's office.

rehome is not intended for use by anyone under the age of eighteen (18). We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided personal information to rehome, please contact us at privacy@rehome.build.

The Service may contain links to websites, applications, or services operated by third parties. These links are provided for convenience and do not constitute endorsement by rehome. We have no control over the content, privacy practices, or availability of third-party sites.

We encourage you to review the privacy policies of any third-party service before providing them with your information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify account holders by email at least thirty (30) days before the changes take effect and update the “Last updated” date at the top of this page.

Non-material changes (e.g., formatting, clarifications that do not alter the substance) may be made without prior notice. We encourage you to review this Privacy Policy periodically.

Your continued use of the Service after changes take effect constitutes acceptance of the updated Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@rehome.build

Mailing address: rehome, Inc., Sacramento, California

For privacy-related complaints, you may also contact the California Attorney General's Office.