Accessibility

Home renovation is, at its core, about making a space work better for the people who live in it. We believe the tools you use to get there should work for everyone, too.

rehome is committed to making our platform usable by the widest possible range of people — regardless of ability, device, or the way you navigate the web. Accessibility is not a feature we ship and move on from. It is a practice we return to with every change we make.

We know we are not there yet. What follows is an honest account of where we stand, where we fall short, and how to reach us when something does not work the way it should.

We target conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA — the standard most widely referenced by courts, regulators, and accessibility professionals when evaluating digital experiences.

Our current conformance status is partial. Some areas of the platform meet Level AA criteria. Others — particularly those involving 3D visualization and interactive model controls — present challenges we are actively working to address.

Applicable law includes Title III of the Americans with Disabilities Act (ADA), which courts have consistently applied to websites and digital platforms operated by private businesses, and the California Unruh Civil Rights Act, which prohibits discrimination by business establishments on the basis of disability.

The following accessibility features are currently implemented across the platform:

• Semantic HTML. Pages use proper heading hierarchy, landmarks (header, nav, main, footer), and meaningful element choices throughout.
• Keyboard navigation. All interactive elements — buttons, links, forms, menus — are reachable and operable via keyboard. Focus states are visible.
• Accessible components. Form controls, dialogs, dropdowns, and other interactive elements are built on Radix UI, which implements WAI-ARIA design patterns by default.
• Reduced motion. Animations respect the prefers-reduced-motion operating system setting. Users who prefer reduced motion see content in its final state without animation effects.
• Color contrast. Text and interactive elements meet WCAG AA contrast ratios — a minimum of 4.5:1 for normal text and 3:1 for large text and interface components.
• Responsive design. The platform adapts to different screen sizes and supports browser zoom up to 200% without loss of content or functionality.
• Descriptive link text. Links describe their destination rather than using generic language.
• Labeled forms. All form inputs have associated labels. Error messages identify the field and describe the issue.

We are aware of the following limitations and are working to address them:

3D model visualization. The interactive 3D model viewer — where you orbit, pan, and zoom through a representation of your home — is inherently visual. Navigating a three-dimensional space presents fundamental challenges for non-visual access. We are exploring alternative representations, including room-by-room text descriptions and measurement tables, but do not currently offer a non-visual equivalent.

AI-generated renders. Photorealistic renders are visual outputs by nature. We preserve the text prompt used to generate each render as associated metadata, and we provide descriptive alt text for the general scene and specified materials where possible. The rendered image itself, however, does not have a text equivalent that fully captures its content.

Interactive model controls. Some viewport manipulation controls — orbit, pan, and pinch-to-zoom gestures — rely on pointer-based interaction patterns that may be difficult to replicate with keyboard or assistive technology alone.

Construction documents. Exported construction documents (floor plans, elevations, engineering sheets) are graphical by nature. We are working toward structured, tagged PDF output but do not yet guarantee full PDF/UA compliance.

If you encounter a barrier not listed here, please let us know.

Parts of the rehome experience rely on third-party services. While we select partners who take accessibility seriously, we cannot guarantee the accessibility of their interfaces.

Stripe. All payment processing on the platform is handled by Stripe. Stripe maintains its own accessibility standards for payment forms and checkout flows. If you encounter difficulty completing a payment, contact us and we will assist you directly.

GoMeasure. Our 3D scanning service is provided by GoMeasure, an independent scanning partner. The scan itself is a physical, in-home appointment. Scheduling and coordination happen through the rehome platform. If you need accommodations for the scanning visit, contact us and we will coordinate with GoMeasure on your behalf.

Google Maps. Address lookup and autocomplete use the Google Maps and Places API. Google maintains its own accessibility documentation for these components. We provide text-based address entry as the primary input method.

AI rendering provider. The service that generates photorealistic renders processes data server-side. The interface for requesting renders — viewport selection and text prompt input — is part of the rehome platform and follows our accessibility standards.

rehome is designed to work with common assistive technologies. We test with the following combinations:

• VoiceOver with Safari on macOS
• NVDA with Chrome on Windows
• VoiceOver with Safari on iOS
• TalkBack with Chrome on Android

If you experience issues with an assistive technology not listed here, please contact us. We will work to resolve the issue or suggest a supported alternative.

Automated testing. We use automated accessibility scanning tools during development to catch common issues — missing alt text, contrast failures, unlabeled inputs, and ARIA misuse.

Manual testing. Team members conduct keyboard-only and screen reader testing as part of the development process for new features and significant changes.

Periodic audits. We conduct periodic reviews of the platform against WCAG 2.1 AA success criteria, covering both automated checks and manual evaluation of interactive patterns.

User feedback. Reports from users are our most valuable input. Every accessibility issue reported is logged, prioritized, and tracked to resolution.

We welcome feedback on the accessibility of the rehome platform. If you encounter a barrier or have a suggestion, please reach out:

• Email: accessibility@rehome.build
• Mail: rehome, Inc., Sacramento, California

We aim to acknowledge accessibility reports within five (5) business days and to provide an estimated resolution timeline within ten (10) business days.

When reporting an issue, it helps to include: the page or feature where you encountered the barrier, the assistive technology you were using (if applicable), and a description of what you expected to happen.

If you are not satisfied with our response to an accessibility concern, you have the right to file a formal complaint with the appropriate enforcement agency.

ADA complaints. You may file a complaint with the U.S. Department of Justice, Civil Rights Division. Information is available at ada.gov.

California. Under the California Unruh Civil Rights Act, you may file a complaint with the California Civil Rights Department (formerly DFEH). Information is available at calcivilrights.ca.gov.

Accessibility is not a project with a finish line. It is a practice — one that shapes how we build, what we prioritize, and how we respond when something falls short.

We are actively working to improve the accessibility of the 3D model experience, construction document exports, and screen reader support across the platform. New features are evaluated for accessibility during development, not after.

Building a home should be possible for everyone. Building the tools to get there should be held to the same standard.