Accessibility

Home renovation is, at its core, about making a space work better for the people who live in it. We believe the tools you use to get there should work for everyone, too.

rehome is committed to making our website and platform usable by the widest possible range of people, regardless of ability, device, or the way you navigate the web. Accessibility is not a feature we ship and move on from. It is a practice we return to with every change we make.

We know we are not there yet. What follows is an honest account of where we stand, where we fall short, and how to reach us when something does not work the way it should.

We target conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, the standard most widely referenced by courts, regulators, and accessibility professionals when evaluating digital experiences.

Our current conformance status is partial. Some areas of the website and platform meet Level AA criteria. Others, particularly those involving 3D visualization and interactive model controls, present challenges we are actively working to address.

Applicable law includes Title III of the Americans with Disabilities Act (ADA), which courts have consistently applied to websites and digital platforms operated by private businesses, and the California Unruh Civil Rights Act, which prohibits discrimination by business establishments on the basis of disability.

The following accessibility features are currently implemented across the website and platform:

• Semantic HTML. Pages use proper heading hierarchy, landmarks (header, nav, main, footer), and meaningful element choices throughout.
• Keyboard navigation. All interactive elements (buttons, links, forms, menus) are reachable and operable via keyboard. Focus states are visible.
• Accessible dialogs. The sheets on the website (Start here, contact, invitation requests, the mobile menu) are marked as modal dialogs with a label, trap focus while open, close with Escape, lock the page behind them, and return focus to the control that opened them. Interactive components in the platform are built on Radix UI, which implements WAI-ARIA design patterns by default.
• Reduced motion. Scroll-in transitions, sheet animations, and header motion respect the prefers-reduced-motion operating system setting. Users who prefer reduced motion see content in its final state without animation effects.
• Color contrast. Headings, body text, buttons, and form controls meet WCAG AA contrast ratios: a minimum of 4.5:1 for normal text and 3:1 for large text and interface components. Some secondary text on the website is lighter than that; see Known limitations.
• Responsive design. The website and platform adapt to different screen sizes and support browser zoom up to 200% without loss of content or functionality.
• Descriptive link text and images. Links describe their destination rather than using generic language, and every image carries alt text that describes what it shows.
• Labeled forms. All form inputs have associated labels. Errors are announced and identify what went wrong. The address search is a plain text field with a keyboard-operable list of suggestions.
• Anchored navigation. Links into a section of a page land below the sticky header, and long pages such as this one have a section list.

We are aware of the following limitations and are working to address them:

Light secondary text. Some captions and secondary text on the website use a lighter gray that measures just under the 4.5:1 ratio on our off-white background. Headings, body copy, and controls are not affected. We are reviewing those styles.

3D model visualization. The interactive 3D model viewer, where you orbit, pan, and zoom through a representation of your home, is inherently visual. Navigating a three-dimensional space presents fundamental challenges for non-visual access. We are exploring alternative representations, including room-by-room text descriptions and measurement tables, but do not currently offer a non-visual equivalent.

AI-generated renders and illustrations. Photorealistic renders and the illustrations on the website are visual outputs by nature. We preserve the text prompt used to generate each render as associated metadata, and we provide descriptive alt text for the general scene and specified materials where possible. The image itself, however, does not have a text equivalent that fully captures its content.

Interactive model controls. Some viewport manipulation controls (orbit, pan, and pinch-to-zoom gestures) rely on pointer-based interaction patterns that may be difficult to replicate with keyboard or assistive technology alone.

Construction documents. Exported construction documents (floor plans, elevations, engineering sheets) are graphical by nature. We are working toward structured, tagged PDF output but do not yet guarantee full PDF/UA compliance.

Muted video. Where the website shows a looping, muted video of the workspace, it is decorative and has no audio or captions; the surrounding text describes what it shows.

If you encounter a barrier not listed here, please let us know.

Parts of the rehome experience rely on third-party services. While we select partners who take accessibility seriously, we cannot guarantee the accessibility of their interfaces.

GoMeasure. Our 3D scanning service is provided by GoMeasure, an independent scanning partner. The scan itself is a physical, in-home appointment. Scheduling and coordination happen through the rehome platform. If you need accommodations for the scanning visit, contact us and we will coordinate with GoMeasure on your behalf.

Google Maps. Address lookup and autocomplete use the Google Maps and Places API. Google maintains its own accessibility documentation for these components. On our website the suggestions are shown in our own keyboard-operable list, and text-based address entry is the primary input method.

AI rendering provider. The service that generates photorealistic renders processes data server-side. The interface for requesting renders (viewport selection and text prompt input) is part of the rehome platform and follows our accessibility standards.

rehome is designed to work with common assistive technologies. We test with the following combinations:

• VoiceOver with Safari on macOS
• NVDA with Chrome on Windows
• VoiceOver with Safari on iOS
• TalkBack with Chrome on Android

If you experience issues with an assistive technology not listed here, please contact us. We will work to resolve the issue or suggest a supported alternative.

Automated testing. We use automated accessibility scanning tools during development to catch common issues: missing alt text, contrast failures, unlabeled inputs, and ARIA misuse. The website is checked against Lighthouse's accessibility audit before each release.

Manual testing. Team members conduct keyboard-only and screen reader testing as part of the development process for new features and significant changes, including scripted keyboard walks through every dialog on the website.

Periodic audits. We conduct periodic reviews of the website and platform against WCAG 2.1 AA success criteria, covering both automated checks and manual evaluation of interactive patterns.

User feedback. Reports from users are our most valuable input. Every accessibility issue reported is logged, prioritized, and tracked to resolution.

We welcome feedback on the accessibility of the rehome website and platform. If you encounter a barrier or have a suggestion, please reach out:

• Email: legal@rehome.build
• Mail: rehome, Inc., Sacramento, California

We aim to acknowledge accessibility reports within five (5) business days and to provide an estimated resolution timeline within ten (10) business days.

When reporting an issue, it helps to include: the page or feature where you encountered the barrier, the assistive technology you were using (if applicable), and a description of what you expected to happen.

If you are not satisfied with our response to an accessibility concern, you have the right to file a formal complaint with the appropriate enforcement agency.

ADA complaints. You may file a complaint with the U.S. Department of Justice, Civil Rights Division. Information is available at ada.gov.

California. Under the California Unruh Civil Rights Act, you may file a complaint with the California Civil Rights Department (formerly DFEH). Information is available at calcivilrights.ca.gov.

Accessibility is not a project with a finish line. It is a practice, one that shapes how we build, what we prioritize, and how we respond when something falls short.

We are actively working to improve the contrast of secondary text on the website, the accessibility of the 3D model experience, construction document exports, and screen reader support across the platform. New features are evaluated for accessibility during development, not after.

Building a home should be possible for everyone. Building the tools to get there should be held to the same standard.